Unused, undamaged items may be returned for full refund within 14 days of receiving. Shipping charges are not refundable. Your payment will be returned to your Skrill, PayPal or bank account after I receive the items. I reserve the right to decline refund if items have been damaged. Please keep that in mind when packaging items for shipping.
All pattern sales are final and no refund is offered once the file is sent or downloaded.
If the items you ordered have been damaged, please send me a photo of the items and packaging. I will reship, if possible, or return your payment.
If you do not receive your items within 3 weeks, contact me at firstname.lastname@example.org. I will do my best to make sure you receive your items or return the payment.